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Service-Cloud-Consultant試験の準備方法｜ハイパスレートのService-Cloud-Consultant参考書試験｜有効的なSalesforce Certified Service cloud consultant専門知識訓練

どんな困難にあっても、諦めないです。Service-Cloud-Consultant試験は難しいと言えば、解決法があります。解決法はService-Cloud-Consultant問題集は購入することです。Service-Cloud-Consultant問題集の的中率が高くて、多くの人はService-Cloud-Consultant試験に合格しました。Service-Cloud-Consultant問題集の特徴は便利で使い安いです。そして、短い時間で勉強し、Service-Cloud-Consultant試験に参加できます。もし、あなたもService-Cloud-Consultant問題集を購入すれば、試験に合格できますよ。

Salesforce Service-Cloud-Consultant試験は、Service Cloudプラットフォームの深い理解が必要な難しいテストです。ケース管理、自動化、チャネル管理、サービスクラウドアナリティクスなどのトピックをカバーしています。試験は60問の多肢選択問題から構成され、受験者は105分間で完了する必要があります。試験に合格するためには、受験者は少なくとも68％のスコアを取得する必要があります。

Salesforce Service-Cloud-Consultant 資格認定は、世界中の雇用主やクライアントから、Service Cloud コンサルティングにおける卓越性の証として認められています。この資格を取得することで、新たなキャリアの機会が広がり、収益性が向上するだけでなく、Salesforce エコシステムにおける専門家としての評判を築くことができます。

>> Service-Cloud-Consultant参考書 <<

効果的-認定するService-Cloud-Consultant参考書試験-試験の準備方法Service-Cloud-Consultant専門知識訓練

我々は一番安全的な支払い方式をしようしています。弊社のService-Cloud-Consultant問題集を購入するなら、Paypalで支払います。Paypalは少数の手続きの費用かかる必要がありますとはいえ、保障があります。だから、弊社のService-Cloud-Consultant問題集をご購入になりたいお客様は心配しないで商品をご購入ください。

Salesforce Certified Service cloud consultant 認定 Service-Cloud-Consultant 試験問題 (Q45-Q50):

質問 # 45
The Service Manager at universal Containers manages three teams. Each team provides support for the
specific product. Agents have concerns about seeing search results for other products when searching the
knowledge base. The service manager originally provided the teams with full access to the articles.
Which solution will ensure each team sees only the relevant article type for their product?

A. Create a data category for each product and assign them to each team bases on their product
specialization
B. Create an article action for each record type and assign them to each team based on their product
specialization
C. Create a permission set for each record type and assign them to each team based on their product
specialization
D. Create a page layout for each article type and assign them to each team based on their product
specialization

正解：A

質問 # 46
Universal Containers' contact center would like to measure and communicate case escalation rates to management. Which solution should a consultant recommend to meet this requirement?

A. Create a formula field on the case record to calculate percentage of escalated cases
B. Create a case report with a custom summary formula to calculate the percentage of escalated cases
C. Create a daily snapshot report of all cases and calculate percentage of escalated cases
D. Create a bucket field on a report to calculate the percentage of escalated cases

正解：B

質問 # 47
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:
* Agents need to collaborate with other teams.
* The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?

A. Use Process Builder for notifications and case teams to monitor cases.
B. Use Process Builder for notifications and account teams to monitor cases.
C. Use escalation rules for notifications and account teams to monitor cases.
D. Use escalation rules for notifications and case teams to monitor cases.

正解：A

解説：
This solution will meet the requirements, as Process Builder can be used to create workflows that send notifications to the product development team based on case criteria, such as priority and product type. Case teams can be used to help agents collaborate with other teams, such as product development, by granting them access to the case and displaying them in a related list on the case detail page. Verified References: Set Up Case Teams and Process Builder Overview

質問 # 48
A company frequently has issues with customers that need complex, hands-on technical support with
high-priority issues in difficult-to-visit locales.
What should be recommended for reliable, real-time support to customers with these restrictions?

A. Salesforce Knowledge
B. Customer Community
C. Field Service Lightning
D. SOS Video Chat

正解：D

質問 # 49
Ursa Major Solar sends service technicals to customer locations. Customer have complained about 4-hour long appointment windows and lack of information about the technical's arriaval time.
What is the recommended feature to improve the customer experince?

A. Incident Management
B. Omn-Channel Routing
C. Video Support
D. Appointment Assitant

正解：D

解説：
Appointment Assistant is a feature that can improve the customer experience by reducing the 4-hour long appointment windows and providing information about the technician's arrival time. Appointment Assistant is a feature that allows customers to track the status and location of their service appointments in real time through SMS messages or a web page. Appointment Assistant can help customers plan their day, reduce no-shows, and increase satisfaction. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.field_service_appointment_assistant_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.field_service_appointment_assistant_setup.htm&type=5

質問 # 50
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我々Fast2testは最高のアフターサービスを提供いたします。SalesforceのService-Cloud-Consultant試験ソフトを買ったあなたは一年間の無料更新サービスを得られて、SalesforceのService-Cloud-Consultantの最新の問題集を了解して、試験の合格に自信を持つことができます。あなたはSalesforceのService-Cloud-Consultant試験に失敗したら、弊社は原因に関わらずあなたの経済の損失を減少するためにもらった費用を全額で返しています。

Service-Cloud-Consultant専門知識訓練: https://jp.fast2test.com/Service-Cloud-Consultant-premium-file.html

Ryan Lewis Ryan Lewis

Biography

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