PSTS101 Industry Precourse Basics: Your Gateway to the Pool and Spa Profession

Course Format: Blended Learning (Online webinars, Self-paced Online Learning and Practical Training)

Course Duration: 12 Weeks

Week 1: The Pool and Spa Industry 

Overview: 

In the first week, learners will be introduced to the pool and spa industry, its history, and current trends. They will gain an understanding of the industry’s structure, including manufacturers, suppliers, retailers, service technicians, and regulatory bodies. This module sets the foundation for the course by providing insight into the career pathways available within the industry. 

Key Learning Outcomes: 

• Understand the history and growth of the pool and spa industry. 

• Identify key industry stakeholders, including manufacturers, service providers, and regulatory authorities. 

• Explore various career opportunities within the industry. 

• Learn about the fundamental roles and responsibilities of pool and spa professionals. 

Week 2: Occupational Health and Safety (OHS) 101 

Overview: 

OHS is a fundamental aspect of working in the pool and spa industry, ensuring the safety of workers and clients. This module covers workplace safety standards, hazard identification, and best practices for risk management. 

Key Learning Outcomes: 

• Understand legal OHS requirements and responsibilities. 

• Identify potential hazards in the pool and spa industry. 

• Learn proper use of personal protective equipment (PPE). 

• Implement risk management strategies to ensure workplace safety. 

Week 3: Communicate to Collaborate – Conflict Resolution 

Overview: 

Effective communication is crucial for customer satisfaction, team collaboration, and conflict resolution in the workplace. This module provides learners with strategies for professional communication, conflict resolution, and problem-solving within the workplace, particularly in customer-facing roles. 

Key Learning Outcomes: 

• Develop active listening and effective communication skills. 

• Understand different conflict resolution strategies and how to apply them in workplace settings. 

• Learn how to de-escalate conflicts with customers and colleagues. 

• Use negotiation techniques to resolve disputes professionally. 

Week 4: Problem-Solving and Critical Thinking 

Overview: 

This module focuses on enhancing learners’ ability to analyze situations, make informed decisions, and resolve workplace challenges efficiently. 

Key Learning Outcomes: 

• Develop critical thinking skills to assess and solve problems effectively. 

• Apply structured problem-solving techniques in real-world scenarios. 

• Learn decision-making strategies for technical and customer service challenges. 

• Improve troubleshooting skills for pool and spa maintenance issues. 

Week 5: Sales, Upselling Strategies, and the Role of Customer Service in Business Growth 

Overview: 

Sales and customer service skills are vital for business success. This module provides learners with techniques for upselling, cross-selling, and delivering excellent customer service to drive business growth. 

Key Learning Outcomes: 

• Understand the fundamentals of sales and customer relationship management. 

• Develop effective upselling and cross-selling strategies. 

• Learn the impact of customer service on business success. 

• Apply communication and persuasion skills to increase sales. 

Week 6: Water Chemistry 

Overview: 

Water chemistry is one of the most critical aspects of pool and spa maintenance. This module teaches learners how to test, balance, and maintain pool and spa water quality to ensure a safe and enjoyable experience for users. 

Key Learning Outcomes: 

• Learn the basic principles of water chemistry, including pH, alkalinity, and sanitizer levels. 

• Understand the importance of proper chemical balance for pool and spa safety. 

• Gain hands-on experience in testing and treating water. 

• Troubleshoot common water chemistry issues, such as algae and cloudy water. 

Week 7: Tools and Equipment 101 

Overview: 

A strong understanding of the tools and equipment used in the pool and spa industry is essential for performing maintenance, installation, and repair tasks effectively. 

Key Learning Outcomes: 

• Identify and use essential tools for pool and spa servicing. 

• Understand the proper handling and maintenance of equipment. 

• Learn troubleshooting techniques for faulty tools and machinery. 

• Follow workplace safety procedures when using tools and equipment. 

Week 8: Technical Drawing, Measurements, and Layouts 101 

Overview: 

Technical drawing and accurate measurements are essential for pool and spa installation, plumbing, and design. This module introduces learners to basic drafting and layout techniques used in the industry. 

Key Learning Outcomes: 

• Read and interpret technical drawings and blueprints. 

• Understand measurement tools and techniques for precision work. 

• Learn how to create basic sketches and layout plans. 

• Apply mathematical concepts to pool and spa design. 

Week 9: Managing Work Priorities and Time Management 

Overview: 

Time management and organizational skills are key to handling multiple tasks efficiently in the pool and spa industry. This module provides learners with techniques for prioritizing work, meeting deadlines, and improving productivity. 

Key Learning Outcomes: 

• Develop strategies for effective time management. 

• Learn how to prioritize tasks based on urgency and importance. 

• Implement techniques for reducing workplace distractions. 

• Use digital tools and scheduling techniques to manage workload. 

Week 10: 5S Framework – The Importance of Housekeeping 

Overview: 

The 5S framework (Sort, Set in Order, Shine, Standardize, Sustain) is essential for maintaining a clean, organized, and efficient work environment. This module teaches learners how to apply these principles in pool and spa maintenance settings. 

Key Learning Outcomes: 

• Understand the 5S methodology and its role in workplace efficiency. 

• Learn how to create a clean and organized workspace. 

• Implement systematic processes for improving safety and productivity. 

• Develop habits that promote long-term workplace organization. 

Week 11: Sustainability and Environmental Practices 

Overview: 

Sustainability is becoming increasingly important in the pool and spa industry. This module explores eco-friendly practices, water conservation, and energy-efficient solutions. 

Key Learning Outcomes: 

• Learn about sustainable pool and spa technologies. 

• Understand water conservation techniques and best practices. 

• Explore the benefits of energy-efficient equipment and eco-friendly chemicals. 

• Implement strategies to reduce environmental impact in pool and spa maintenance. 

Week 12: Job Readiness and Career Planning 

Overview: 

The final week focuses on preparing learners for employment or career advancement within the pool and spa industry. Learners will develop resumes, practice interview techniques, and explore job opportunities. 

Key Learning Outcomes: 

• Create a professional resume and cover letter. 

• Develop job interview skills and confidence. 

• Explore career paths and opportunities in the industry. 

• Learn how to network and market oneself professionally.