Exercise Files
WEEK 1: INTRODUCTION TO POOL AND SPA INDUSTRY
Provides an overview of the industry, key trends, customer expectations, and job roles.
Sets the foundation for understanding the importance of sales, service, and technical skills.
0/10
WEEK 2: OCCUPATIONAL HEALTH AND SAFETY
Covers workplace safety early, ensuring learners understand industry hazards.
Prepares learners for safe handling of chemicals, tools, and equipment.
Core Skills: Communication, Problem-Solving, and Productivity
0/12
WEEK 3: COMMUNICATE TO COLLABORATE – CONFLICT RESOLUTION
Introduces essential soft skills for effective teamwork and customer interactions.
Helps learners develop strategies to manage workplace and customer disputes.
0/12
WEEK 4: FROM PROBLEMS TO SOLUTIONS – BUILDING CRITICAL THINKING SKILLS
Builds on communication skills to introduce decision-making, troubleshooting, and handling customer concerns.
Prepares learners for real-world problem-solving in sales, service, and technical roles.
Sales, Customer Service, and Water Chemistry
0/10
WEEK 5: CUSTOMER SERVICE, SALES, AND LOYALTY FOR BUSINESS GROWTH
Introduces sales techniques, upselling strategies, and customer service best practices.
Ensures learners understand how to provide solutions rather than just sell products.
0/9
WEEK 6A: POOL WATER CHEMISTRY
Introduces chemical balancing, sanitation, and troubleshooting water quality issues.
This follows sales training because many customer service interactions involve water chemistry.
0/12
WEEK 6B: SPA WATER CHEMISTRY
Introduces chemical balancing, sanitation, and troubleshooting water quality issues.
This follows sales training because many customer service interactions involve water chemistry.
0/12
WEEK 7: TOOLS AND EQUIPMENT
Covers proper tool usage and maintenance, preparing learners for hands-on work.
Learners now have foundational safety and problem-solving skills to handle tools effectively.
0/6
WEEK 8: INTRODUCTION TO TECHNICAL DRAWING, MEASUREMENTS, AND LAYOUTS
Covers essential technical skills for installations, troubleshooting, and understanding equipment placement.
Placed after tools and equipment to ensure learners are comfortable with basic industry tools first.
Efficiency, Organization, and Sustainability
0/6
WEEK 9: MANAGING TIME AND WORK PRIORITIES FOR POOL AND SPA PROFESSIONALS
Teaches productivity strategies for handling customer service, maintenance, and sales responsibilities.
Helps learners balance multiple tasks in a fast-paced work environment.
0/10
WEEK 10A: 5S FRAMEWORK – THE IMPORTANCE OF POOL HOUSEKEEPING
Introduces workplace organization and efficiency using the 5S methodology.
Ensures learners understand how organization improves safety, service quality, and efficiency.
0/12
WEEK 10B: 5S FRAMEWORK – THE IMPORTANCE OF SPA HOUSEKEEPING
Introduces workplace organization and efficiency using the 5S methodology.
Ensures learners understand how organization improves safety, service quality, and efficiency.
0/12
WEEK 11: SUSTAINABILITY AND ENVIRONMENTAL PRACTICES
Covers eco-friendly pool and spa solutions, energy efficiency, and responsible chemical use.
Ensures learners can advise customers on sustainable products and practices.
Career Readiness & Final Preparation
0/6
WEEK 12: JOB READINESS AND CAREER PLANNING
Focuses on resume building, interview skills, and preparing for job opportunities.
Serves as a capstone week, tying together all skills and knowledge from the course.
0/12